Format Notification Emails

The system uses the email templates saved under Configuration » Booking Form for the notifications to users and operators. The same template is used for these different situations:

• Confirmation after an appointment has been booked
• Cancellation of an appointment
• Rescheduling of an appointment
• Reminder of an upcoming appointment

To always show the text that fits the situation in the email to the user, add the placeholder {message_text} to the email templates. You will also find the placeholder in the legend next to the text field of the email template. The email template for the user could then look like this.

Hello {firstname} {lastname},

{message_text}

Date: {date}
Time: {time}

Kind regards

You can change the content of the variable {message_text} if you want. If you rent your appointment scheduler on our servers, or if you have bought and installed the "Texts" module, you can change the texts in the admin area under Configuration » Texts » Frequently searched texts.