Interview with Gut + Günstig Finance Service

Please introduce yourself and your company briefly. What services do you offer?

I have been an insurance broker for 25 years. Since 2004, I have been the managing director of Gut + Günstig Finance Service. Since 2006, my focus has been on advising and facilitating loans, grants, and subsidies for residential buildings.

For loan consulting, I have built a network of construction craftsmen. Together, we procure funding for our clients, such as for heating system installations. The topic of subsidies is very complex, which is why we guide the customer through the process until the goal is reached.

Since when have you been using the Appointmind online appointment scheduling?

I have been using Appointmind since May 2010. The software was recommended during the 4-month coaching by Kokon Strategie on the topic of online consulting. Before that, I didn't even have a website.

What do you like best about Appointmind?

I am extremely pleased with Appointmind. My customers can book appointments 24 hours a day, worldwide, without any opening hours restrictions. There are no time-consuming appointment coordination efforts. The customer simply chooses an available slot and books it, receiving an immediate booking confirmation and timely reminders of the appointment.

How many appointments have been booked through the online appointment scheduling since then?

Since 2010, approximately 1,000 customers have booked appointments with me.

How do customers use online appointment booking? What benefits do your customers have?

My customers appreciate the opportunity. It is almost exclusively used by new customers from all over Germany.

How do you and your employees use online appointment booking?

I have integrated the appointment planner into my website, and it is primarily used by me.

What benefits do you, as a business owner, gain from the system?

The appointment planner is efficient, time-saving, and available 24/7. Many appointments are booked on Sunday afternoons or in the evening hours.

Very successful partners from my network use the appointment calendar to book a meeting directly with the customer during the onsite offer discussions. Without online appointment scheduling, this would not be possible.

Would you recommend Appointmind's online appointment scheduling to your friends and colleagues?

Yes, I would. Appointmind has customized the appointment calendar to my needs and expanded it with useful features.